Satisfaction Guaranteed and Refund Policy

 

 

Satisfaction Guaranteed

 

At Celion Science LLC, we are committed to providing you with the highest quality products and services. We are confident that our offerings will meet your expectations, and we stand behind their quality.

 

Customer and Distributor Return Policies

 

If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. If a Customer purchased a product or service and is not satisfied with the product or service, the Customer may request a refund from either the Company or the Distributor who sold the product or service to Customer.

 

A Distributor may only return sales aids they personally purchased from the Company under their Distributor Identification Number, and which are in Resalable Condition. Any custom orders of printed sales aids (ie, business cards, brochures, etc.) where on the Distributor's contact information is imbedded or hard printed, or has been added by the Distributor, are not able to be returned in resalable condition thus are nonrefundable. Upon Company's receipt of the products and sales aids, the Distributor will be reimbursed ninety percent (90%) of the net cost of the original purchase price(s), less shipping and handling charges. The Company shall deduct from the reimbursement paid to the Distributor any commissions, bonuses, rebates or other incentives received by the Distributor which were associated with the merchandise that is returned.

 

Please note that all returns must be in their original packaging and in good condition. We reserve the right to refuse any return that does not meet these conditions.

 

Physical Product Return Process

 

To initiate a return, please follow these steps:

 

1. Contact our customer service department at support@celionworld.com to obtain a return merchandise authorization (RMA) number.
2. Carefully package the unused portion of the product in its original packaging.
3. Include the RMA number and a copy of your receipt with the return.
4. Ship the return to the address provided by our customer service department.

 

All returns must be shipped to Company pre-paid, as Company does not accept shipping collect packages. Company recommends shipping returned product by UPS, USPS, or FedEx with tracking and insurance as risk of loss or damage in shipping of the returned product shall be borne solely by the Customer or Distributor. If returned product is not received at Company Distribution Center, it is the responsibility of the Customer or Distributor to trace the shipment and no credit will be applied.

 

Refund of Fees

 

Once we receive your return, we will promptly refund your purchase price. Refunds will be issued in the original form of payment.

 

If the purchases were made through a credit card, the refund will be credited back to the same credit card account.

 

Please note that we do not refund shipping costs, unless the return is due to an error on our part.

 

Additional Return Information

 

Distributors are offered a refund on all fees paid to the Company if the Distributor cancels under the cancellation policy found within the Distributor Agreement. All subsequent fees are nonrefundable. When a refund is requested the bonuses and commissions attributable to the refunded service will be deducted from said Distributor who received bonuses or commissions on such sales. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered.

 

We reserve the right to inspect all returns before issuing a refund.

If a return is deemed to be in unsatisfactory condition, we may refuse the return or issue a partial refund.

 

Thank you for choosing Celion Science LLC. We appreciate your business and look forward to serving you in the future.